Caleb and Ryan were talking quietly about the accounting department's

new reporting form. Evelyn, an employee in accounting, overheard their

conversation and assumed they were talking about the form that she had

created. Caleb called out, "Evelyn, come on over. We want to talk with

you." Evelyn immediately thought they were being critical of her work.

She heard them mention her name several times, but she couldn't hear

what they were saying. She decided to ignore their request to talk and

continued her work. Caleb and Ryan wanted to compliment Evelyn on

the form and explain how much it had simplifi

ed the reporting process.

the form and explain how much it had simplifi

ed the reporting process.

the form and explain how much it had simplifi

Evelyn missed an opportunity to communicate with coworkers and receive

positive feedback about her work. Caleb and Ryan are now confused

about why Evelyn didn't want to talk with them. Evelyn remains suspicious

of Caleb and Ryan and avoids them for the rest of the day.

What may be the results of this ineffective communication? What

could Caleb and Evelyn have done to improve the situation?