Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Call center A processed 1.2 million phone orders for a total of 2.4 million items. 50% of the orders are new customers and it takes

Call center A processed 1.2 million phone orders for a total of 2.4 million items. 50% of the orders are new customers and it takes 7 minutes to set up an order for a new customer. 50% of the orders are returning customers who agreed to have their credit card information saved, in which case it only takes 3 minutes to set up an order. It takes 2 minutes to process each item ordered. The practical capacity of all call center operators is 20 million minutes and total call center costs are 7.8 million.

Suppose one customer agrees to have her credit card information saved. How much does the call center save on every future order of this customer?

Calculate the savings for one order of one returning customer. Enter your answer as a number rounded to two decimal points, e.g., 3.14, 25.70, 100.00, 1540.99. Do not enter any letters, unit symbols (such as %), commas, or other non-numerical characters!

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Modeling And Designing Accounting Systems Using Access To Build A Database

Authors: Laura R. Ingraham, C. Janie Chang

1st Edition

0471450871, 978-0471450870

More Books

Students also viewed these Accounting questions