Question
Call center B processed 1.2 million phone orders for a total of 2.4 million items. 50% of the orders are new customers and it takes
Call center B processed 1.2 million phone orders for a total of 2.4 million items. 50% of the orders are new customers and it takes 7 minutes to set up an order for a new customer. 50% of the orders are returning customers who agreed to have their credit card information saved, in which case it only takes 3 minutes to set up an order. It takes 2 minutes to process each item ordered. The practical capacity of all call center operators is 18.3 million minutes and total call center costs are 8,090,000.
Calculate the cost of unused capacity in the call center.
Make sure to calculate unused capacity in terms of costs not minutes. If your answer is in millions, multiply it by 1,000,000. Enter your answer as a number rounded to two decimal points, e.g., 3.14, 25.70, 100.00, 1986540.99. Do not enter any letters, unit symbols (such as %), commas, or other non-numerical characters!
Step by Step Solution
There are 3 Steps involved in it
Step: 1
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-text-image.webp)
Get Instant Access with AI-Powered Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-subtext-image.webp)
Step: 3
![blur-text-image](https://dsd5zvtm8ll6.cloudfront.net/includes/images/document_product_info/blur-subtext-image.webp)
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started