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Calls arrive at James Hamann's hotel switchboard at a rate of 2.0 per minute. The average time to handle each is 15 seconds. There is
Calls arrive at James Hamann's hotel switchboard at a rate of 2.0 per minute. The average time to handle each is 15 seconds. There is only one switchboard operator at the current time. The Poisson and 
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OM4 operations management
Authors: David Alan Collier, James R. Evans
4th edition
1133372422, 978-1285701011, 1285701011, 978-0357228739, 978-1133372424
