Calls per Hour $($Calls$/$Hr$)13,500,$ Customer Service Score $($CS Score$)85,$ Job Satisfaction $($Job Sat.$)89,$ Escalations $($Esc$.)9,$ Resolutions $($Res$.)90$It is $5\mathrm{.}6\%$ lower than the goalIt is $3\mathrm{.}2\%$ lower than the goalIt is $2\mathrm{.}8\%$ higher than the goalIt is $3\mathrm{.}2\%$ higher than the goalIt is $3\mathrm{.}4\%$ higher than the goalHow does the average job satisfaction score compare to the goal?