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Campizo manufactures recreational vehicles (Campervans, Caravans, Camper tailers, etc). They have recently discovered two issues in their goods receiving process and have asked for your
Campizo manufactures recreational vehicles (Campervans, Caravans, Camper tailers, etc). They have recently discovered two issues in their goods receiving process and have asked for your help in identifying the source of the issues. Issue 1 - A new warehouse clerk discovered that one supplier (Six Axle), who supplies a range of different parts, has not delivered any full purchase orders recently. Upon further investigation, there seems to be a significant amount of stock missing across all parts supplied by Six Axle (and only Six Axle), leaving only one week's supply. The previous warehouse clerk is currently in Intensive Care after having a car accident and is unable to be contacted. Six Axle is a long-term supplier and gets paid on delivery. Issue 2 - Safetya, the supplier of safety glass for windows in the campervans and caravans was recently approved to be paid on delivery, and the supplier data store was updated to reflect this. However, payment on delivery has yet to happen as Campizo is still processing each payment a few days after delivery. Safetya has a policy of providing a few more parts than ordered to account for any breakage in transport, any extra parts are counted as inventory. To help you identify the problems, Campizo has provided you the following flowchart and points: All suppliers are pre-approved and sign a supply contract. The approval process includes quality checks, with quality standards written into the contract. A visual quality inspection is conducted on a sample of parts when delivered. Part suppliers are both local and international. Due to a boom in demand, and lockdowns around the world, Campizo aims to always keep 6 weeks of parts on-hand, so a supply issue from one key supplier does not interrupt manufacturing. To be approved for automatic payment on delivery, suppliers need to have 12 months of deliveries with no significant issues (e.g., bad quality or delivery wrong quantities). Once approved, they are then paid on delivery until the end of the contract term. At the end of the day, the Warehouse Supervisor counts the number of delivery dockets/purchase orders in their in-tray and cross matches against the number of goods receipt records updated for that day to ensure that all deliveries are recorded. Warehouse Clerk Warehouse Computer Each day at 11pm Extract Goods Receipt reports for that day and find corresponding Purchase Order and match one by one PO = GR Yes Identity Supplier based on PO, and identity supplier is "pay on delivery Pay on delivery? Yes Create payment based on PO Does PO match delivery docket? No Error routine not shown, assume effective End Warehouse Supervisor IN-ON + BODIT in-tray Yes- Only contains item names no quantities included For smaller orders - open cartons and counts item. For larger orders - open a sample carton to check; otherwise, relies on external label stuck to the outside of the carton/pellet End OBDIED DD HD Supplier No Delivery docket Identify PO Enter PO number Purchase Order Inspect goods Delivery docket Purchase Order Blind Goods Receipt Report Count goods Enter quantities Store goods Print Purchase Order Goods Purchase Order Receipts Update PO status to received Create blind Goods Receipt Report Capture inventory quantity update data stores Goods Inventory Receipts Purchase Order Purchasing Officer Notify for follow up Supplier End Purchase Order Cash No- -No- 0-4 Notify Bank and update PO to "paid" Bank a) Identify an appropriate process goal for the (sub-)process depicted in the flowchart and associated narrative. Explain why you have selected this process goal. (3 marks) Enter your answer here b) Is the sampling Campizo undertakes to check the quality of the goods, and count the goods, sufficient to produce good quality accounting information? Your answer should refer to information quality goals. (3 marks) Enter your answer here c) Is the check that the warehouse supervisor undertakes at the end of the day effective in ensuring that all deliveries are recorded? Explain with reference to the information quality goals. (3 marks) Enter your answer here
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