Campus Life

The University of the South Pacific's Campus Life Section is entrusted with the responsibility for the provision of services that foster a sense of community and promote physical, social, spiritual and intellectual growth and development among students in an atmosphere of understanding, responsibility, tolerance and sensitivity. The Campus Life Section seeks to provide these services in the most effective and efficient manner possible through teamwork from its staff who are committed, dedicated and responsive to all issues that fall within the scope of its responsibilities. Specifically, the services provided are in the areas of Student Accommodation, Food outlets, Sports and Recreation, Health, Counselling, (including Chaplaincy) and Security.

Mission Statement

The mission of Campus Life is to contribute to student success primarily by providing a welcoming, safe, secure and supportive living and learning environment. Such a positive environment also supports higher staff productivity and job satisfaction which make an indirect, but nevertheless important, contribution to student academic attainment.

• To provide international best practice in Campus Life Services and associated department activities as part of our commitment to the university's emphasis on Priority Area 2 of USP Strategic Plan. To develop and foster a sense of belonging to a diverse living environment that is conducive to learning and characterized by tolerance, respect and responsibility.
• The Campus Life Services and associated activities and department plans are guided by USP's Strategic Goal under Priority Area 2: Student Support.

EXPLAIN

1. Suggest ONE possible measure for the following services to indicate to the general manager that Campus Life has fulfilled its mission statement: (Hint: The suggested measure must be measurable)

a. Student Accommodation

b. Sports and recreation

c. Health

d. Counselling

e. Security(5 marks)

2. With reference to Campus Life's mission statement,

(i) briefly define the following contemporary performance measures, and

(ii) advice the Campus Life manager how they can be used to improve its performance.

a. Competitive benchmarking(2.5 marks)

b. Du pont chart(2.5 marks)

3.With reference to the provision of student accommodation, briefly advise the Campus Life manager on the following:

a.How the concept of managing suppliers reduces cost. (2.5 marks)

b.How the concept of managing customers helps to retain students in the halls of residence.(2.5 marks)

4.Briefly discuss how the following contemporary cost management techniques assists the management of Campus Life to provide services in a most effective and efficient manner? [You can use one of the services listed in the case to illustrate your point]

a.Process re-engineering (2.5 marks)

b.Activity based management (2.5 marks)