Can you help me answer the questions please and provide me with the references

1. In the Sally Soprano negotiation, Sallly's Agent conducted the negotiation. Do you feel negotiating as an agent for someone is different than negotiating for yourself? How is it different, what are the differences,please support your answer. If given the choice to negotiate for yourself or others which would you prefer? (2 marks)
2. Nonverbal communication is anything besides words, such as gestures, actions, facial expressions, body language and other aspects of your physical appearance, that, when seen, communicate something. Please describe a time when you "read" non-verbal communication correctly and describe a time when you "misread" nonverbal communication. Be as specific as possible, what was the difference in the two scenarios, why did you get it right one time and not the other? (2 marks)

3. Please tell me about a time when you used active listening, please use a specific example. What was the result of using active listening?