Question
Can you help with an appropriate communication strategy that would help build consensus among stakeholders in the corresponding scenario and includes an explanation of why
Can you help with an appropriate communication strategy that would help build consensus among stakeholders in the corresponding scenario and includes an explanation of why the strategy is appropriate and how it specifically addresses the opportunity statement for the scenario?
Scenario Two nurses, one of whom was an assistant nurse manager in the hospital, were childhood friends and collaborated outside of work. They became co-workers when the assistant nurse manager started working with her friend in the same department. Years later, Megan, the floor nurse, decided to take a position in another department. The assistant nurse manager felt that since Megan had worked at the Emergency Department for years and they were friends, she should organize a celebration in honor of her departure. On her last day, she brought a cake and discussed the party with other employees. When it was brought to her attention, the nurse manager voiced her worries about the celebration for the nurse. According to the nurse manager, this was an inappropriate action for a supervisor to take. She warned the assistant nurse manager that other employees would interpret it as partiality. She informed her that she needed to treat every employee equally and fairly. "Did you do the same for the other nurse who took a new position last week?" said the nurse manager. What thoughts did the other nurse have, knowing that you had organized Megan's party but not hers? Instead of viewing the circumstance as a supervisor, she considered it friendly. She informed the nurse manager that to avoid offending anyone or being biased in the department, she would require the employees to collaborate in the future to organize celebrations for significant events as a group. She hadn't considered the impression it would have on other employees. |
Opportunity Statement:The assistant nurse manager created a situation that could make the employees feel like they need to be treated equally, feeling less valuable or appreciated. The nurse manager reminded the assistant manager that she must treat all staff members fairly and equally, not just some. This behavior could be considered partiality. As a nurse leader, it is best to address this situation by having the staff work together to plan parties or special occasions such as this one. Having the staff organize events for all employees will improve the current situation, ensuring all employees are treated equally, resulting in feeling appreciated and increased morale. Social and Emotional Power Skill:Self-awareness is the best social and emotional power skill in this circumstance. An example from this scenario would be that the assistant nurse manager only looked at this situation as a friend and not a supervisor. Being mindful is an essential leadership ability, and moving forward, the assistant nurse manager will have the employees work together so nobody's feelings get hurt, and everyone is treated the same. The nurse leader must exercise caution to avoid partiality and ensure that all employees receive fair treatment. Strength:The strength I chose for this scenario is empathy. Begin by validating concerns raised by the nurse manager, demonstrating an understanding and empathetic stance toward colleagues' viewpoints. Arrange a private meeting to actively listen to these concerns, acknowledging the potential impact of the party on team dynamics. Express empathy by recognizing the validity of team members' perspectives. The assistant nurse manager saw that she was placing herself in a situation where employees might become disengaged because they thought they were mistreated. She could see that to continue being a successful leader, she needed to alter her behavior. As a nursing leader, you must take accountability for your behavior. |
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