Can you help with how social awareness power skill: Interpersonal communication can be used to address the situation in the corresponding scenario with specific examples from the scenario?

SCENERIO:

The epidemic altered the daily habits of most individuals, both in their personal lives and in their work lives. Due to the mandatory changes in healthcare and the vaccine mandates,there has been a notable increase in emotional intensity inside the workplace. Several departmental conversations have been overheard, causing distress among individuals. Steve was overheard discussing COVID-19, masks, and immunizations. He holds solid and assertive opinions regarding COVID-19 and the appropriate measures to be taken. He has been overheard joking about COVID-19 and asserting that its severity does not surpass that of the flu.

Jessica overheard Steve speaking to another staff member. Jessica has intense emotions over the entire topic, and the COVID pandemic profoundly impacted her family. At one time, she had all three of her immediate family members - both parents and her husband - hospitalized due to severe symptoms of COVID-19. Her father passed away as a result. She approached me apprehensively and was distressed by the recurring content she had to hear in the department. She perceived others to be lacking sensitivity towards her circumstances. I inquired whether she would be willing to disclose her emotions to Steve to elucidate the impact of these discussions on her. Steve was present on the day when she raised her concerns to me. Steve willingly agreed to meet with Jessica to address her problems. Jessica conveyed to Steve that while she acknowledges his disagreement with vaccine regulations and the severity of COVID-19, it is inappropriate to discuss these matters publicly in the workplace. She conveyed to him that his jokes regarding COVID-19 are deeply distressing when she overhears them. Jessica elucidated that the COVID-19 pandemic has significantly altered her family's life, resulting in considerable hardship. She requested that he make a conscious effort to consider his colleagues when engaging in contentious discussions. Steve was willing to engage in the talk and acknowledged that he had not previously considered the impact of his actions on her emotions. In the huddle, the nurse leader emphasized the significance of upholding professional communication among colleagues to ensure the unit's success.