Question
Can you please answer this question which is assessment task 3 and how it would be answered as this is my second attempt and I'm
Can you please answer this question which is assessment task 3 and how it would be answered as this is my second attempt and I'm just stuck.
For this task, you are required to implement the quality framework designed in AT02 and support the implementation by submitting evidence as outlined below.
This task is made up of the following:
- Launch the quality framework
- Monitor the implementation
- Review data
- Develop a report.
Launch the quality framework
Introduce the quality framework by communicating with all stakeholders, sharing the purpose, objectives, roles and responsibilities, using a preferred communication approach such as:
- Presentation
- Meeting.
Monitor the implementation
Determine what monitoring approach is appropriate to examine the following:
- Quality of service against the expectations of customers and the community
- Quality of service against key performance indicators
- Threats to the quality of service
- Strategies currently used to address the problems
- Non-compliance against standards
- Staff competency levels
- Appropriate resources to meet service standards
- Service delivery complaints
- Policies, procedures and process effectiveness, including regular changes in legislative requirements and customer needs.
The methods selected must ensure a valid review process and obtain feedback from all users of the service and other stakeholders, both internally and externally.
Methods must include:
- Customer/client review forms
- Responding to and investigating customer complaints
- Reports on performance indicators.
Reports on performance indicators.
Methods may include:
- Surveys
- Consultation
- Financials
- Audit outcomes and rectifications
- Staff performance appraisals.
Review data
Review the data sources used during the monitoring process and evaluate the information to determine the following:
- Performance standards met
- Gaps in performance and competencies
- Inadequacies in policies and procedures, including changes in legislative requirements and not meeting customer needs
- Non-compliances.
Develop a report
Develop a report to document findings from the review, including recommendations for continuous improvement.
The report must be a minimum of 500 words following the structure outlined below:
Report Structure | |
---|---|
Scope | Include a brief description outlining the scope of the monitoring and review process. |
Performance | Record the performance of the service/program against the quality standards and organisational performance indicators, sharing gaps in performance and competencies. |
Monitoring methods | Describe the methods used to monitor the implementation phase detailing the preparations and how the methods were implemented. |
Findings | Detail the results, followed by an explanation outlining the findings, addressing:
|
Communication mechanisms | Describe the mechanisms used to communicate review findings to clients and relevant stakeholders. |
Suggestions for improvement | Detail the improvements to be made (at least four), including:
|
Conclusion | Provide a summary of the review process reinforcing the scope, what was found, the impact and improvement strategies. |
THIS IS MY QUALITY FRAMEWORK (ATTACHED BELOW) I DESIGNED IN ASSESSMENT TASK 2, THIS IS WHAT INFORMATION NEEDS TO BE USED FOR THIS NEXT PART (ATTACHED ABOVE) FOR ASSESSMENT TASK 3.
Framework Structure | |
Purpose/goal | This framework outlines the standards and processes for delivering high-quality care and education in a Long Day Care Kinder Room. It aims to:
|
Service/program | This framework applies to the Kinder Room program within a Long Day Care service. The program caters to children aged 3-5 and provides a stimulating and supportive environment that fosters their development through play-based learning experiences. |
How it aligns with the company's vision, objectives and values | Story House Early Learning aims to be a leading provider of exceptional early childhood education and care, nurturing happy, confident, and lifelong learners. Our Company Values:Story House Early learning is founded on the values of Integrity, Connectedness, Respect, Commitment, Safety, Innovation and Celebration, Story House believes that quality early childhood education and care provides the foundation for lifelong learning. The Kinder Room program aligns with the company's vision by providing a high-quality learning environment promoting children's holistic development. It reflects company values through practices that:
|
Legislative context | The program adheres to the following legislative and statutory requirements:
|
Framework Structure | |
Service standards, benchmarks and measures | The program adheres to industry standards outlined in the NQS, focusing on the seven Quality Areas:
Specific Benchmarks and Measures:
|
Organisational policies and procedures | Organisational Policies and Procedures
Strategies for Monitoring and Improvement:
|
Barriers and issues | Potential barriers to service delivery may include:
Strategies to Address Barriers:
|
Continuous improvement process | Continuous Improvement Process
|
External consultation process | External Consultation Process
|
Operational planning | Operational Planning
|
Roles and responsibilities | Roles and Responsibilities
|
Communication of the framework | Communication of the Framework
|
Thank you in advanced for your expertise.
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