Can you please assist with the below question for Management Accounting.

GIBS has recently undertaken to introduce a balanced scorecard approach to

performance evaluation. The Dean approached you, as a recent graduate and

having completed the management accounting course, to design the balanced

scorecard for the Institute. They felt that you would be particularly well placed as you

had recently come through the system as a student, and therefore had an inside

knowledge of the operations of the Institute.

You noted that during your review of the GIBS operations that the following activities

were performed during your time at GIBS:

1. Registration activities, and the collecting of fees.

2. Dealing with registration issues and complaints.

3. Printing of course material, and maintaining the Aspire (Blackboard)

interface.

4. Management of the GIBS facilities, which included parking, reception, in-

house caf and restaurant, and lecture facilities, including all teaching

apparatus.

5. Cleaning activities for all venues including syndicate rooms and bathrooms.

6. Programme managers who were responsible for managing the programme

as a whole

7. Lecturing staff who prepared and performed the lectures, provided learning

material, and set and marked assessments.

8. Management who assessed the profitability of programmes and courses,

and monitored financial indicators.

9. Graduation activities for successful students.

10. A sustainability division responsible for minimising the carbon footprint of the

institute, managing water use, recycling activities, and engagement with

stakeholders and communities,

In all of the above activities, costs were logged for each activity in a detailed costing

system for the Institute.

Derive set of performance measures, both financial and non-financial, for GIBS

using the balanced scorecard. You should consider all aspects of the scorecard, not

just the customers perspective.

Can you identify 20 different measures (provide a minimum of 4

measures per quadrant of the scorecard, with a total of 20), where each measure is

supported by a brief explanation as to what it is, and why it was selected, and how it is measured.