can you please help me!

An agent from MoneyGram calls asking for your help. He claims a CVS Health colleague processed a transaction was incomplete. A customer paid for a wire transfer of $500 but only $300 was sent. He would like to you to send the additional $200 and provides you with the information. What should you do? (Select All That Apply) Ask for the origination information so you can verify it and send the additional $200. Earning trust with our customers and the community is important. You should take down the information and send the $200 to the recipient as instructed. Never process transactions over the phone. Write down the caller ID information (if you have it). After you hang up, tell a management team member so they can submit a Money Product Alert form to the AML Compliance Department. In an effort to encourage trust between CVS Health and our customers, see if you can locate the customer in the store to verify the claim and situation