can you please help me answer regarding seven simple tools

Question 2 - Seven Simple Tools [8 marks: 5, 3] a) For each scenario, identify which one of the 'Seven Simple Tools' would best address the question or request. Name the tool and illustrate (sketch/draw) how the tool will look (show key features and some content for illustration purposes - adequate to demonstrate the tool's appearance, nature and keyfeatures, but not necessarily a comprehensive application of the tool to the scenario). Notes: 1. You are not required to collect or locate any data. 2. If required to demonstrate a flow chart you should show some consideration of the structure, perhaps first few steps (similarly for Ishikawa diagram show basic structure); however, you aren't expected to provide the level of content detail the Assignment 1 response required - simply enough to show you have chosen the correct tool (not just by name) and that it would demonstrate to someone possibly unfamiliar with the tool the key aspects to include. i. The senior manager in an insurance agency asks you, 'How does our administration department deal with written complaints from our customers? ii. The regional manager calls to ask you to send a report clearly identifying the primary and other (in terms of frequency) types of banking errors that occurred at your branch the past financial year. iii. The General Manager of Woolworth's asks you to assess whether there is a relationship between the time customers spend waiting in line at the supermarket checkout (cashier) and the number of checkouts open. iv. Trainees are timed to see how long it takes to assemble a computer component. Graphically present the times (in seconds) that fifty trainees in an electronics training course each took to assemble the computer component (i.e., there are 50 recorded times). V. In the airline industry, your manager asks you to simply present the distribution of the number of pieces of luggage (per million opportunities) misplaced per month by the sub-contracted baggage handlers. b) What role does the 'Seven Simple Tools' as a group play in facilitating quality improvement in an organisation, why are they useful? (max. 120 words) You may answer in point form. Refrain from describing each tool