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A telecommunications outage last week prevented millions of Canadians from using the internet or their phones for hours. It served as a startling reminder that Canada has to transform the sector and overthrow the oligopoly that controls it.

When a maintenance update went awry on Friday, more than 10 million Rogers Communications customers were left without internet and mobile service. Some clients were remained without service at least two days later, while others had erratic connectivity. It was the second time the Rogers service had failed in 15 months.

More than just a minor hiccup in messaging or streaming services was caused by the system failure. The social, political, and economic foundation of the nation was jeopardised. Clients were rendered unable to work. Family members were unable to reach loved ones who were in danger.

People had no access to 911 services. There were no payment methods available. Banking was interfered with. The phone services of the Canada Revenue Agency were suspended. It was impossible to load the ArriveCan app, which is necessary to enter the nation via flight. And this is happening amid a pandemic. Only those with the greatest luxury and fortune could dismiss the interruption as a little inconvenience.

When it came to explaining the cause of the system outage and resuming service, Rogers took its sweet time. In a statement published on Saturday, Tony Staffieri, president and chief executive officer of Rogers, stated that "our services have been restored, and our networks and systems are almost completely functioning." However, as certain services were still suffering interruptions, the explanation and apologies did not do much to improve the situation. "A network system breakdown followed a maintenance upgrade in our core network, which led some of our routers to malfunction early Friday morning," Staffieri claimed as the reason of the issue. Users will receive an automated credit for the duration of the outage from the corporation in exchange for the meagre compensation of a few dollars. Staffieri wrote, "We failed you down yesterday." Let me speak. An explanation, meagre credit, and a commitment to improve going forward are insufficient.

The Canadian telecommunications industry is dominated by three corporations to the tune of 90%. In order to examine the Rogers outage and the condition of the business, Industry Minister Franois-Philippe Champagne met with the leaders of those organisations on Monday. He gave them instructions to "increase the robustness and dependability" of the nation's by making sure a formal agreement is set up within 60 days for networks. Agreements on "emergency roaming," "mutual support during outages," and "a communication protocol to better notify the public and authorities during telecommunications emergencies" are also part of that arrangement. The Canadian Radio-television and Communications Commission (CRTC) will look into the disruption, he added. It's alright. But Parliament should also conduct its own inquiry. The CRTC is controlled by business and cannot be relied upon.

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