can you reply togetting on the balcony would have been crucial. By stepping back, the leader could understand the overall impact of the new forklift inspection on the team, allowing better identification of adaptive challenges. The introduction of the new forklift inspection brought uncertainty and stress. The supervisor created a supportive environment by maintaining open communication, addressing concerns and answering all questions. Giving the work back to the people would have encouraged team members. Encouraging employees to take ownership of their adjustment to the new system could create a sense of ownership and leverage their insights for a successful transition