1. Canadian Tire is providing a one-day training session for its retail employees on the topic of customer service at one of its Toronto stores. Review the various methods of needs analysis presented in the chapter. Discuss which methods would be best to conduct each of the following analyses:

a) Organizational analysis

b) Task analysis

c) Person analysis

Training Needs Analysis

The training needs assessment or analysis provides a good understanding of the current competency, knowledge, and skills of the employee.

To obtain information about these aspects, there are several methods listed below:

• Questionnaires with answers
• Psychometric tests
• Interviews
• Focus-group interviews with line managers/business heads
• Observations
• Work metrics
• Assessment reports of courses taken by the employees (both digital learning and classroom sessions)
• Assessment centers