Capstone Case: New Century Wellness Group New Century Wellness Group offers a holistic approach to healthcare with an emphasis on pre- ventive medicine as well as traditional medical care. In your role as an IT consultant, you will help New Century develop a new information system. You implemented the new system at New Century Wellness Group successfully, and the staff has used the system for nearly four months. Overall, New Century is pleased with the improvements in efficiency, office productivity, and patient satisfaction. Some problems have suriaced, however. The office staff members call you almost daily to re- quest asistance and suggest changes in certain reports and forms. You try to be helpful, but now you are busy with other clients. Actually, your contract with New Century required you to provide support only during the first three months of operation, but you want to encourage them to begin working on Phase Two of the computer upgrade project. Anita Davenport, New Century's office manager, reported that the system seems to slow down at certain times during the day, making it difficult for the staff to keep up with its workload. Also, you are increasingly are concerned about system security. A recent article in the local newspaper described an incident where a disgruntled former employee was planning to break into a computer system and destroy or alter data. Tasks What might be causing the slow response time? Prepare a brief memo explaining system performance and workload measurement, using nontechnical language that New Century users can understand easily 1. (continued 1340 CHI2n