Car Stuff, Inc.

Car Stuff, Inc. is a wholesale distributor of auto parts, such as bulbs, brakes, upholstery, and related items. Customers receive an updated catalog annually and place orders over the phone.

When a customer calls in with an order, a clerk asks for the customer ID and name. The clerk keys in the customer number, and the computer retrieves the customer record from the customer database and displays it on the clerks screen. The clerk compares the customer name to the data on the screen to ensure that the customer is legitimate. If everything checks out, the clerk enters the customers order. After the order is entered, the computer compares the amount of the order to the available credit to ensure that the purchase does not exceed the credit amount limit.

This results in the creation of an entry in the sales event data store and an allocation of inventory. At the end of the day, the sales event data are processed against the customer data and the inventory data, and the sales order is recorded in the sales order master data store. At the same time, a customer acknowledgement is printed in the mail room and is mailed to the customer. Also, a picking ticket is printed in the ware house and will be used to assemble the customers order.

REQUIRED:

a. Prepare a systems flowchart for this business process. You may use the attached .drawio file as a starting-point, or you may create your own.

b. Prepare a control matrix, including explanations of how each recommended existing control plan helps to accomplish--or would accomplish in the case of missing plans--each related control goal. Your choice of recommended control plans could come from Exhibit 10.1 plus any additional technology-related control plans from Chapter 9 that are related the company's process. Assume that the effectiveness goals in Fig 10.13 are appropriate for this operations process. You may begin with the attached .doc file as a template, or you may create your own. If you use the attached .doc, be sure to change the name of the file to one that is more meaningful.

	Control Goals of the Business Process
	Control goals of the Operations Process					Control Goals of the Information Process
Recommended control plans	Ensure effectiveness of operations:			Ensure efficient employment of resources	Ensure security of resources	For sales order inputs (i.e. customer orders), ensure:			For master data, ensure:
	A	B				IV	IC	IA	UC	UA
Present controls
P-1:
P-2:
Missing controls
M-1:
M-2:
Effectiveness goals include: A B			IV = input validity IC = input completeness IA = input accuracy UC = update completeness UA = update accuracy