Cardinal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cardinal Corporation has collected for the past quarter. KPI Percentage of employees with access to customer relationship database Number of plant accidents Goal 85% Actual 77% ROI 21% 19% 1.4 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 1.6 29% Gross margin growth percentage Market share percentage Average repair time (number of days) Number of customers 22% 19% 1.0 140,000 14% 1.3 120,000 Goal Achieved? Goal Actual Perspective: Objective KPI Financial: 1 Gross margin growth percentage 7. Return on investment Customer: 4 Market share percentage 6 Number of customers Internal business process: | 2. Average repair time (number of days) 5 Number of plant accidents Learning and growth: 3 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 8 Percentage of employees with access to customer relationship database