Carefully read the following information.

Successful completion of this unit requires that you complete the range of tasks listed that identify recruitment needs of the organisation as well as administer the recruitment.

For this task you have been appointed as the Human Resources Manager of a health resort and convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer Spa, is made up of five areas: catering, wellness, meeting rooms, accommodation, and administration. Each area has its own full-time manager.

The kitchen is large enough to feed over 100 people three meals each day. There are four full-time kitchen staff, and the rest of the staff are hired on a casual basis to cater for functions and retreats.

There is accommodation for 80 people in twin and double rooms. Surrounding hotels provide further accommodation when needed.

There are four meeting rooms of various sizes, and these can be opened up to make one large room for functions such as weddings and courses. There is also a service area where computers and printers can be accessed.

The wellness area has two saunas, a steam room, three warm water spas, four massage rooms and four consultation rooms where naturopathic consultations and facial treatments are performed. The spa runs continuously, mostly due to locals visiting, whether a course is running or not.

Reception includes the front desk and the office where the accounts are done, and records kept. It is an open plan office with 5 staff workstations.

There has been an increase in bookings over the coming six months, and the resort's accountant has calculated that the increase in income could pay for one additional full-time position and one casual position. You have been asked to work out how many new staff could be recruited and on what basis applicants should be selected.

The Blue Mountains Historical Society has long had an interest in the Blue Healer Spa. It has undergone many renovations and additions over the last century, and it is considered to be a very important historic building. The society has asked the resort whether it would be interested in letting some of their volunteers lead tours through the older parts of the building complex. The resort has agreed in principle but insisted that the prospective tour volunteers undergo an interview and selection process as all new staff members do. That way they can ensure that their high standards of customer service are maintained.

It is important that you provide evidence that you have successfully completed each task.

QUESTION1

Send an email to all the Area Managers.

Review the Blue Healer's Recruitment, Selection and Induction Policy and Procedures. It states that before you can begin the recruitment process, you are required to consult with your colleagues to ensure that you have enough information on the resort's staffing needs and job descriptions. The text of your email should ask the managers to define what positions they need filled and what the new employees will be expected to do once they are working at the job.

QUESTION 2

Writea recruitment report.

	As set out in the resort's policies and procedures, you are required to submit a report on the anticipated recruitment process to the Management Team for their approval prior to the positions being advertised. Begin by reviewing the following: The Managers' replies to your email Service and Efficiency Report Recruitment, Selection and Induction Policy and Procedures Position Descriptions For the purposes of this assessment, you will be required to recruit, interview and select applicants for three positions at the resort. One full time permanent position One casual position One volunteer position Your report should include the following: Each area of the resort's recruitment needs. These should be based on a combination of the Managers' replies and your own monitoring of each area's service and efficiency levels. A required skills profile of each potential employee. Determine whether any of the positions would qualify for a government-subsidised traineeship or apprenticeship. Selection criteria. These should: o be based on the Job Descriptions o be written in clear and concise language to ensure they are not misinterpreted o incorporate the required customer service attitude o Incorporate the required level of experience. A summary of the relevant employment related legislation. This should include equal employment opportunity (EEO) legislation. An estimate of the advertising costs and the cost of the new positions. A summary of the company's processes for getting approval for the cost of the new positions A summary of the company's processes for getting approval for the recruitment of the new personnel A description of the selection process that will be followed. This should include: o the required make-up of interview panels o the procedures for employment checks that will be followed. Use the Recruitment Report Template to guide your work.
	Record your responses on the Recruitment Report Template.
	When completed, submit it to your Management Team (your assessor) ask for their feedback and request that they approve it.

QUESTION3

Write position advertisements

	Use the information from your Recruitment Report to writean advertisement for each of the three new positions. These will then be placed on several job search websites. Combine these three texts into one document and save it as Recruitment Advertisements.
	When completed, submit it to the resort's Marketing Manager (your assessor), who will send them on to the appropriate websites. The responses will be collected and collated by the Administration Officer.

QUESTION4

1. Re-advertise positions.

	You will have noticed that the response to two of the advertised positions was inadequate. Consider whether posting the advertisements on the internet is the most effective way of reaching potential candidates for these positions. Determine which media would be more appropriate for advertising the positions.
	You are required to send at least one email for each position that received an inadequate number of applications. Each email should be sent to the medium of your choice, with the advertisement you developed for it in activity 3 as part of the email's text.

QUESTION5

1. Process applications.

	When you have received the Position Applications, you are required to process them as set out in the Recruitment, Selection and Induction Policy and Procedures. Review each applicant against the selection criteria you set out in your recruitment report and select at least two applicants to interview for each position. Use the Selection Report Template you have been provided with.
	Enter your comments for each and whether you would select them for an interview in the Selection Report Template. Completea template for each position. Add these together and save the document as Selection Report.
	When completed, submit your Selection Report to the Management Team (your assessor), asking for their approval of your selections.

QUESTION6

1. Send an email to the unsuccessful applicants (your assessor).

Inform the unsuccessful applicants of your decision and provide other appropriate recruitment information to them. Ensure that this email is sent within the timeframe set out in the Recruitment, Selection and Induction Policy and Procedures.

QUESTION7

1. Send an email to the successful applicants (your assessor).

Inform the successful applicants of your decision and congratulate them on being accepted for an interview for the position. Ask them whether they have any special needs and give them information on the upcoming interview.

Interview Report Template - Blue Healer Spa

Qualified cook

Applicant name	General impression from interview
Erin Rand	High communication skills. Would be prepared to move to the area around Katoomba but expects the resort to pay for the moving expenses.
Amir Kahn	Has a lot of restaurant experience, both serving and cooking, but only has experience cooking Indian food.
Rachael Asif

Successful candidate:

Fulfils selection criteria:

Merit:

Equal employment opportunity principles:

Customer service:

Complement existing structure and workers:

Room cleaner

Applicant name	General impression from interview
Rose Hart	Lives in Leura. Has cleaned hotel rooms for many years in the Gold Coast. Came across as unfit physically to do the job.
Maria Giacometti	Recently moved to Katoomba. Cleaned rooms at the Apollo Hotel in Sydney for the last five years. Has very good references. Very friendly person. Says that she has always gotten on well with customers. Maria is friends with two of the current room cleaners. Maria is fit and works out regularly.
Mary Lee

Successful candidate:

Fulfils selection criteria:

Merit:

Equal employment opportunity principles:

Customer service:

Complement existing structure and workers:

Tour volunteer

Applicant name	General impression from interview
Agnes Brown
Rodney Paul	Lives in Wentworth Falls. Very communicative, perhaps even over-communicative. Tended to go off on tangents. Spoke mostly about bushwalking tours of the Blue Mountains he used to go on when younger.
Raul Singh

Successful candidate:

Fulfils selection criteria:

Merit:

Equal employment opportunity principles:

Customer service:

Complement existing structure and workers: