Carefully read the following scenario:

Blue Healer is a health resort and convention centre based in the Blue Mountains near Sydney which has been operating for 5 years. The resort, Blue Healer, is made up of five areas: catering, spa, meeting rooms accommodation, and administration. Blue Healer is very popular due to its competitive pricing structure, quality service and state of the art facilities. The resort was set up by Paul Byrnes, a burnt out consultant who wanted to provide a service for corporate executives to retreat from their business for at least a short time. Paul had a lot of networks and to date most of the business has been from Paul's existing networks and word of mouth referrals. The business has a functional web site. Sales continue to increase but Paul wants to retire completely and step back from the business. Thus he has hired a Resort Manager to oversee the business (you). An important aspect of the business that he wants the Resort Manager to focus on is preparing and monitoring budgets. Current staff include an Accounts and Administration Manager, Resort Supervisor, Housekeeping staff, receptionist and contract therapists. Profit and loss reports show the status of the business' financial health.