Question
Carl is a Front Desk agent. A guest who reserved a non-smoking king room for early arrival is waiting at the desk. Unfortunately, there are
Carl is a Front Desk agent. A guest who reserved a non-smoking king room for early arrival is waiting at the desk. Unfortunately, there are no non-smoking rooms ready. Tammy calls Pauline in housekeeping to see about getting the room expedited.
As a front desk agent, how will you update the guest reservation using the PMS?
1. Illustrate the flow of updating guest profile reservation.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started
Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
