Carmela and Vittoria are two sisters that own Sweet Sisters' Cakery, an upscale bakery in the trendy neighborhood of Five Points in Columbia, South Carolina. They selected the location because it is near many high$-$end restaurants, cafes, and entertainment. The bakery has an excellent reputation for its services, which include a decorate your own cupcake bar and personalized occasion cupcakes. A recent marketing survey revealed that Sweet Sisters' client loyalty is directly related to the fun, friendly atmosphere customers experience at the bakery. While the products and services are slightly more expensive than other nearby establishments, the interactive environment, well$-$trained staff, and unique homemade products are worth the price. The only problem that emerged from the survey was the occasional delays in some deliveries. Carmela has hired your consulting company to take a fresh look at their business operations. Vittoria, who controls the finances of the company, cautions you to focus on operations within the current set$-$up$.$