Carol Gittens has been working for Caribbean Full Coverage Insurance Cooperation (CFCIC) for over 10 years and is an exemplary employee. She comes to work early and works late when needed. She follows company policy to the letter and can recite rules and regulations of the company. She has no blemishes on her record. Michael Williams is a new employee who is on the standard three-month probation. He has been assigned to work with Carol. Michael is young, and after a few weeks he tells Carol that he has new ideas regarding the way systems can be changed to improve the level of efficiency in their department. Carol thinks that Michael is trying to undermine her position and possibly take her job. The tension between them is escalating and Pauline Cox, another worker, has been observing the tension between the two and believes that the situation will soon explode into a brawl. Pauline has threatened to report the matter to their immediate Supervisor if they do not resolve their differences. Pauline reminds them of the training they both would have received in conflict resolution in the workshops put on periodically to minimize events like the one developing here. Pauline further encourages them to use the training that they had in order to prevent the situation from escalating into a dispute. Instructions:

In keeping with labour and industrial relations, provide guidance on what should be done if you were Pauline in 600 words