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Carolyn Moreau was employed for nine years as a room attendant for the Wind Jammer Hotel. The hotel was moderately busy during the week and
Carolyn Moreau was employed for nine years as a room attendant for the Wind Jammer Hotel. The hotel was moderately busy during the week and filled up with tourists on the weekends. In accordance with hotel policy, Carolyn submitted a request on May 1 for time off on Saturday, May 15, to attend the graduation ceremony of her only daughter. The hotel was extremely short-handed on the weekend of the 15 th due to some staff resignations and a forecasted sell-out of rooms. Carolyn's supervisor denied her request for the day off. Carolyn was visibly upset when the schedule was posted and she learned that her request had been denied. She confronted her supervisor and stated, 7 am attending my daughter's graduation. No way am I going to miss itl" The supervisor replied that she was sorry, but all requests for that particular weekend off had been denied and Carolyn was to report to work as scheduled. On the Saturday of the graduation, Carolyn called in sick four hours before her shift was to begin. The supervisor, recalling the conversation with Carolyn, recorded the call-in as "unacceptable excuse," and filled out a form stating that Carolyn had quit her job voluntarily by refusing to work her assigned shift. The supervisor referred to the portion of the employee manual that Carolyn signed when joining the hotel. The manual read, in part: Employees shall be considered to have voluntarily quit or abandoned; their employment upon any of the following occurrences: 1. Absence from work for one (1) or more consecutive days without excuse acceptable to the company; 2. Habitual tardiness; 3. Fallure to report to work within 24 hours of a request to report. Carolyn returned to work the next day to find that she had been removed from the schedule. She was informed that she was no longer an employee of the hotel. Carolyn filed for unemployment compensation, in her state; workers who voluntarily quit their jobs were not eligible for unemployment compensation. Discuss whose position you would prefer to defend in the unemployment compensation hearing and why
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