Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.

Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefours quality and technology to Hyper Panda. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

Customer satisfaction Forecasting Capacity planning Location Inventory management Store layout Scheduling