Case $1$: Wilson's Family Restaurant

Decorative image of a business reportJohn Wilson, the owner and manager of Wilson's Family Restaurant in Struan, Ontario is worried about his business. Sales at the once popular restaurant have been declining and Swiss Chalet, a successful national franchise, is about to open nearby.

Read and review the background on the case in the 'cases' folder within your content.

Read this case at least twice. The first read of the case will provide an overall understanding. Read the case a second time with the intention of identifying any external and internal gaps. It is also a good idea to review the case in detail with your group in the first group meeting.

Also, you need to think in today's time frame$$the year $2022$not the dates these fictional cases provide. This will allow you to make realistic and current assumptions for potential external factors or any other gaps your group might identify.