Case Analysis: M and M Clinic M and M Clinic is one of thirty clinics in a community with a population of 300,000. The average income for this community is $38,000. Many residents of the community are employed in several large distribution centers. the local university, or in one of the many retail and service industries. The clinics offer general and special medical services. Market share for the group ranges from 2-10%. Market share for M & M Clinic is 2%. The number of physicians in each clinic ranges from 3 to 10. Staff at M and M number about 15. The range of staff in each of the other clinics is 10-30. Seventy percent of the physicians at M and M are white men. Others are African-American, Hispanic, or Asian. Some physicians are women. The clinical employees are composed of 50% African-American, 25% Hispanic, and 25% Caucasian. The clinical staff are 80% women. Employees at M and M have complained their paychecks have not been accurate. Management has confirmed the problem, blaming it on an outdated computer system, and corrected the problem, but they reoccur. Patients have also confirmed their billings have been inaccurate, but corrections are eventually made