Case Description: InterwestHealthcare Corp.

Interwest receives government funding and that funding is tied to the accuracy of the reports put out by its information system. The CFO, Singh, is concerned about whether the employees are properly incentivized to input the data accurately. So she enlists the help of the CEO, Manzoni, to plan a retreat in which she highlighted the importance of proper data entry to the 10 hospital administrators that are in charge running the hospitals. Six months later the data accuracy problems are as bad as they ever were. Manzoni needs help, what do you recommend?

1. What are the potential sources of the problems?
2. What information would you want to analyze?
3. What actions might you recommend to increase the accuracy of data entry?
4. How does your view of behavior affect how you might address this consulting assignment?