CASE HCL | Digital Lives'

1. Given that employees and customers are increasingly leading "Digital Lives," why is it crucial to harness a digital platform for enhancing business effectiveness and customer interactions? Be specific, reference examples, links, etc.

2. To be more specific, our lives are progressively becoming digital. So, let's examine this concept of "Digital Lives." We should gather data and insights related to this phenomenon. The case study takes place in 2014, but we can surely find more up-to-date figures and trends. Please contribute to each other's posts. Ideally, by the end of this discussion, we will have a robust understanding of the underpinnings of 'digital lives' and be able to explain its impact on societies worldwide.