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Case: https://drive.google.com/file/d/1qbwqrCRsOlBy97jVGErmUFV-UVH2ZjTh/view?usp=sharing Question:1) What are the pros and cons of extending the free consultation period to 30 days? 2) Are the delays due to insufficient

Case: https://drive.google.com/file/d/1qbwqrCRsOlBy97jVGErmUFV-UVH2ZjTh/view?usp=sharing

Question:1) What are the pros and cons of extending the "free consultation period" to 30 days?

2) Are the delays due to insufficient staffing levels? (Support your answer with evidence from the case.)

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