case management has been conceptualized as a mechanism for coordinating services in a fragmented service delivery system. However, others have criticized case management as a 'least change' alternative that fails to adequately address the fragmentation of the current service delivery system." Please respond to the following: What are your thoughts on this 1992 statement with regards to case management and the service delivery process currently? Provide your reflections. How do you think the case management role could be better utilized in the human service field