Case Management Plan Client details Client name Case worker Casework manager or team leader Amber Faraj Jessica Barton Janice Deveraux Client needs Parenting and family support Housing and accommodation - cleaning and rent arrears Financial assistance - Centrelink allowances and rental arrears School attendance Health and wellbeing of Amber Client needs identified and discussed (immediate, short and long term needs) House cleaning (immediate) Rental arrears (immediate) Centrelink entitlements and Rent deduction (immediate and ongoing) School attendance and safety of children (Christie, Jani and Brydi (immediate and ongoing) Parenting and family support - short term Mental health and wellbeing of Amber - long term and ongoing Indigo: Case Management Plan | 2 | Version: 29012024 Goals The following goals are determined by the client (complete relevant parts and add more rows as needed). Health (including mental health) Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber to see GP for general health check and mental health plan Amber to make appointment with her local GP to discuss sleeping problems and feeling down Amber to contact GP Friday 15/05/20XX Appointment made and attended Regular health check and follow up on GP advise if required Appointment Dr Gerard on Monday 18/5/XX at 2pm Liverpool Medical centre. 2. Attend appointment with GP Dr Gerard Amber to drive herself to the appointment. Children are at daycare and school Amber Monday 18/05/20XX at 2pm As per GP advice: a general health check and mental health plan Amber to contact JB with update after her appointment on Monday 18/05/20XX Appointment attended Mental health plan arranged Referral to psychologist Dr Angela Ratevski 3. Amber wants to exercise more to help her get more energy and be healthier and fitter Amber wants to go for a half hour walk at least three times a week. Amber is also keen to join a gym and she is going to look at the cost and availability Amber to go for a walk, starting this week, Monday 11/05 Amber will make inquiries about gym cost Starting Monday 22/05/20XX - ongoing By Friday 22/05/20XX Monitoring wellbeing and levels of energy Jessica to check in with Amber - weekly Review at the start of June Indigo: Case Management Plan | 3 | Version: 29012024 Cultural, religious and communication needs Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber would like to find out more about her Muslim cultural heritage Connect with Iraqi Culture and communities Cultural Pulse - Growth Explore Iraqi Culture | Cross Cultural Services | Anglicare Sydney | Anglicare Amber to research online and within her community 30/05/20XX Amber is reconnected with her Muslim and/or Iraqi community Completed - Amber is meeting with Rebi Marhoun at Liverpool Multicultural Community Centre 19/05/20XX at 10 am 2. Amber would like to have her religious needs met Connect with Markaz Imam Ahmad Mosque in Liverpool There are women's prayer facilities Attend lectures and workshop about Islam Amber to attend the Mosque, or contact 30/05/20XX Amber is learning about and meeting her religious needs through prayer or attending the Mosque or through any other aspects Jessica to check with Amber in June 20XX 3. Indigo: Case Management Plan | 4 | Version: 29012024 Housing Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Ensure that rental payments are up to date Contact Dept. of Housing to ask for rent assistance and/or payment plan Amber to make appointment with Dept of Housing case worker Jessica and Amber to attend meeting Contact Dept. of Housing by Wednesday 13/05/20XX Payment plan discussed at follow up inspection - Joshua Miller and Kathy Greenthorpe from Dept of Housing Completed - Payment plan for rental arrears in place 2. Clean up the premises, inside and outside Amber will make a start by taking washing to laundromat Indigo Volunteer Support Team to assist Amber Jessica to arrange two volunteers from Indigo Support Team to help clean premises on Tuesday 12/05, Wednesday 13/05 or Thursday 14/05. Monday 11/05/20XX Contact Volunteer team Monday 11/05/20XX by COB Dept of Housing inspection on Friday 15 May Maintaining a clean house Referral confirmed 11/05/20XX with Darren Hauser from Volunteer support team. Darren has arranged for 2 volunteers to assist cleaning on 12 and 13/05/20XX Completed - house cleaned 12 and 13 May 20XX Completed - Dept of Housing visit completed and passed inspection. Dept of Housing to conduct six monthly inspections - ongoing Indigo: Case Management Plan | 5 | Version: 29012024 Social networks Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber is lonely and wants to meet up with other young adults and get out a bit more Amber is keen to get more involved with event planning at Jani and Brydi's preschool/daycare centre Referral to Social Programs at Indigo Amber to make inquiries with Little Leprechauns Jessica to make referral Ongoing participation in Program 15/05/20XX 15/05/20XX 30/06/20XX Amber is participating in activities at Little Leprechauns and actively involved in the Indigo social programs. Amber to check dates and times and attend program Jessica to monitor attendance and participation - discuss with Amber and program coordinator Sally Goodyear Completed - Amber has arranged to spend an hour each day after work at the Centre to help out. Completed - referral made. Amber to attend first session Saturday 15/05/20XX 2. Apply for WWCC - volunteer Amber to complete online application and attend Services NSW Amber On Monday 18/05/20XX WWCC - number obtained that she can provide to Little Leprechauns Family or interpersonal relationships Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber is lonely and wants to meet up with other young adults and get out a bit more Referral to Parenting and social programs at Indigo Jessica to make the referral and advise Amber of times/date the groups meet 15/05/20XX 30/06/20XX Amber is participating in the parenting classes Monitor attendance and participation Feedback from Amber and facilitators Completed - 11/05/20XX JB Indigo: Case Management Plan | 6 | Version: 29012024 Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 2. Amber has lost connection with her Iraqi family in Australia and in Iraq Amber to locate any paperwork with contact details in the home Amber to conduct some research, Facebook and other social media Amber 22/05/20XX Contact details located Contact made Meeting with family Social living skills and peer relationships Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber would like for Christie to see a therapist about safe choices and behaviour Jessica to meet with Amber and Christie to discuss referral to headspace Jessica to schedule an appointment with Christie Jessica to make referral to Headspace Thursday 14/05/20XX Friday 22/05/20XX Christie attending Headspace Feedback from Headspace counsellors Completed - meeting with Christie has been scheduled on Monday 18/05/20XX at home after school Christie has taken initiative to engage with Headspace Counsellor Tim Hardacre at school and has met with him twice and a third appointment is scheduled for 19/05/20XX at school. Indigo: Case Management Plan | 7 | Version: 29012024 Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 2. Amber wants Jani and Brydi to feel safe around Christie and for Christie to understand that her yelling / behaviour is not okay/safe Meeting with the family to discuss family therapy or to discuss the concerns and strategy Involvement of interrelate (family therapist) to be discussed/considered Jessica to arrange and chair the meeting Friday 22/05/20XX Family relationships are improved, Christie's behaviour does not scare Jani and Brydi Emotional wellbeing of Jani and Brydi is observed (they connect and respond appropriately to Christie) Income Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Ensure Amber is receiving correct Centrelink entitlements Contact Centrelink for appointment about allowance and rent deduction Amber to make appointment with Centrelink Jessica and Amber to attend meeting Contact Centrelink by Wednesday 13/5 Meeting time/date arranged Completed - Single parent allowance and carers allowance to commence Thursday 21/05/20XX Indigo: Case Management Plan | 8 | Version: 29012024 Education or employment Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber would like Christie to be assessed properly regarding her possible learning difficulty Contact school and ascertain support/assessment the Dept of Education can provide Seek out alternative assessor Jessica to make inquiries on behalf of Amber Friday 15/05/20XX Review by 30/05/20XX Assessment completed Jessica contacted the school on 12/05/20XX and school will make inquiries with the Dept regarding Christie and assessment. The school will advised Jessica and/or Amber before 30/05/20XX 2. Jani and Brydi to attend preschool/daycare more regularly Amber to set up a routine to get ready in the morning to ensure lunches are made, clothes and uniform clean Getting up with plenty of time to get ready for school and work Amber to let the centre know if she is running late Amber Starting Monday 11/05/20XX Attendance of children at centre is improving and they attend more regularly Ongoing - 15/05/20XX children have been attending every day since Tuesday 12/05/20XX. Monitoring will occur on a weekly basis 3. Amber is currently working casually at the local supermarket but she would like to have more regular/set shifts to allow her to plan for her family better Amber to contact her workplace supervisor and ask for regular/set shift/hours. Amber Monday 18/05/20XX Work shifts are more regular and consistent Amber has made an appointment to meet with her supervisor to discuss more regular/set shifts at work. Indigo: Case Management Plan | 9 | Version: 29012024 Legal and justice issues Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. 11/05/20XX - there are no legal and justice issues identified Entry completed by JB Other issues (e.g. physical, transport needs, etc.) Goals Strategies By whom (both within and by other agencies) By when Responsibility and evaluation of progress towards goals (monitoring and review of plan) Progress or completion 1. Amber's vehicle is due for registration (15 June XX) and a service (pink slip) Amber to check cost for service and registration and will advise Jessica by Thursday 14/5 Jessica to apply for brokerage with Indigo Community Services Support team Book car in for service and registration Amber Jessica to complete application for brokerage Amber to book in car for service Monday 18/05 COB After 18/05/20XX 15 June 20XX Amber to advise Jessica of cost of service and rego Car is roadworthy and registered Amber is paying for service and pink slip $250 from Centrelink emergency payment Jessica applied for brokerage ($500) to have car registered 2. Amber's washing machine is broken and cannot be fixed Jessica to check with Indigo Community Services Support Team for replacement or funding to purchase new or second-hand washing machine Jessica to make inquiries Monday 18/5 COB Replacement washing machine provided Completed 11/05/20XX JB Darren Hauser from Volunteer Support team is providing replacement washing machine Tuesday 12/05/20XX Indigo: Case Management Plan | 10 | Version: 29012024 Meeting and follow up schedule Day and date Time Location of meeting & purpose Tuesday 12/05/20XX 11 am JB - follow up phone call with Amber Friday 15/05/20XX 9.00 am Client home 23 Brown Street Liverpool. Review and discuss progress and case management plan Monday 18/05/20XX 3.15 pm Meeting with Christie and Amber regarding Headspace Monday 18/05/20XX 4.30 pm Amber to advise Jessica of cost of service and vehicle registration Wednesday 20/05/20XX 10am Meeting at Liverpool Multicultural Community Centre - caseworker Rebi Marhoun Risk management plan What risks are involved in implementing the plan? Mark the level of risk, e.g. extreme, high, medium and low. Level of risk Description of risk Extreme risk Eviction from the home if goals of cleaning and rent repayments are not achieved. High risk Christie's physical safety (behavioural and mental health). Jani and Brydi's emotional wellbeing due to Christie's behaviour. Medium risk Nil identified. Low risk Amber's mental health How will risks be assessed? Regular meeting and monitoring of Amber's situation and mental health Who will manage risks? Next planned review meeting and location Jessica Barton 20/05/20XX at LMCC Indigo: Case Management Plan | 11 | Version: 29012024 Completed by Name of client Signature Date Amber Faraj Amber Faraj 11/05/20XX Name of case worker Signature Date Jessica Barton Jessica Barton 11/05/20X

What are some ways you can review the effectiveness of Amber's case management?