Case Managers (CMs) are not meeting with the clients as scheduled or needed at A Place to Call Home (APTCH). The in-depth analysis of APTCH reveals a critical bottleneck hindering its mission: infrequent case manager (CM) meetings with clients. This translates to extended shelter stays and limited progress towards stable housing. While the initial focus was on CM's performance, a more nuanced picture has emerged. Beyond Missed Meetings: A Multi-Faceted Approach The recommendations go beyond simply increasing meeting frequency. It proposes a multi-tiered training program to equip CMs with the skills and knowledge needed for proactive engagement. This empowers them to move from reactive problem-solving to early intervention and personalized support plans