Case managers serve a variety of roles and functions. They may work in prison, on probation and parole, or in a community.

what roles and functions

Are the most important? Why?

Are the least important?

Does the working environment (prison, probation and parole, community) have an impact on which roles are most and least important?

Are there roles that you feel are inappropriate for a case manager to take on?

Which roles might cause conflict for a case manager in fulfilling his or her core roles?