Case Processing Summary Cases Valid Missing Total N Percent Percent N Percent Organization satisfaction 582 100.0% 0.0* 582 100.0% " Service satisfactionOrganization satisfaction *Service satisfaction Crosstabulation Service satisfaction Strongly Somewhat Somewhat Strongly Negative Negative Neutral Positive Positive Total Organization satisfaction Strongly Negative Count 15 22 10 30 20 * within Organization 15.5% 22.7% 10.3% 30.9% 20.6% 100.0% satisfaction % within Service 16.1% 17.5% 9.4% 23.37 15.6% 16.7% satisfaction % of Total 2.6% 3.8" 1.7% 5.2% 3.4% 16.7% Somewhat Negative Count 17 27 15 18 23 100 % within Organization 17.0% 27.0% 15.0% 18.0% 23.0% 100.0% satisfaction within Service 18.3% 21.4% 14.2% 14.0% 18.0% 17.2% satisfaction of Total 2.9% 4.6% 2.6% 3.1% 4.0% 17.2% Neutral Count 17 22 26 23 1 12 within Organization 15.2% 19.6% 23.2* 21.4% 20.5% 100.0% satisfaction % within 18.3% 17.5% 24.5% 18.6% 18.0% 19.2% satisfaction % of Total 2.9% 3.8% 4.5% 4.1% 4.0% 19.2% Somewhat Positive Count 19 28 28 34 31 140 within Organization 13.6% 20.0% 20.0% 24.3* 22.1% 100.0% satisfaction within Service 20.4% 22.2% 26.4% 26.4% 24.2% 24.1% satisfaction * of Total 3.3% 4.8 4.8% 5.8% 5.3% 24.1% Strongly Positive Count 25 27 27 23 31 133 within Organization 18.8* 20.3% 20.3* 17.3% 23.3% 100.0% satisfaction % within Service 26.9% 21.4% 25.5% 17.8% 24.2% 22.9% satisfaction % of Total 4.3% 4.6% 4.6% 4.0% 5.3% 22.9% Total Count 93 126 106 129 128 582 % within Organization 16.0% 21.6% 18.2% 22.2* 22.0% 100.0% satisfaction % within Service 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% satisfaction of Total 16.0% 21.6% 18.2% 22.2% 22.0% 100.0%Chi-Square Tests Asymptotic Significance Value df (2-sided) Pearson Chi- Square 15.3798 16 .497 Likelihood Ratio 15.597 16 .481 Linear-by- Linear .022 .881 Association N of Valid Cases 582 a. 0 cells (0.0*) have expected count less than 5. The minimum expected count is 15.50