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CASE QUESTIONS: TOBY JOHNSONLEADING CHANGE AFTER SCHOOL 1. What challenges does Toby Johnson face in changing this facility? How prepared is she for these changes?

CASE QUESTIONS: TOBY JOHNSONLEADING CHANGE AFTER SCHOOL

1. What challenges does Toby Johnson face in changing this facility? How prepared is she for these changes? (Compare her level of preparedness to Oliveiras from the previous case.)

2. What sources of resistance does she face? How is resistance managed?

3. What were the most important actions Johnson took at this plant? Why?

4. What is your assessment of Johnsons performance?

5. Should she champion the plant for the Team 4 Ward pilot?

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