CASE REQUIREMENTS: 1. Calculate the UOC per barrel for SG. Is a barrel of oil the cost driver for all the activities that go on within RDS? Comment on why RDS chooses to monitor costs per barrel. 2. Compute the cost of the activities in the Provide IT and Telecommunication Services process. What items did you include or exclude from your calculations? Why? 3. Suggest some performance measures to evaluate if these activities are being performed well. 4. Calculate the UOC per barrel for each process in the Business Management Department. 5. Does the benchmarking study provide useful information? If so, how would you use it? 6. Industry benchmarking data is often hard to get, as competitors do not want to share this data. In the absence of industry benchmarks, how might you evaluate the performance of these activities? 7. How would you use the activity analysis and the activity cost data that you developed to improve operation and better manage costs