CASE SCENARIO Making the Best of Bad News This case scenario will help you review the chapter material by applying it to a specific situation. Henry Lai is having a bad week. On Monday, Henry got into a minor car accident on his way to his business communication class. It was his third accident of the year, and he was late for class. Today, he is almost late again. As Henry left his apartment, his neighbor stopped. him in the hallway to ask if he read the landlord's email announcing an increase in rent. Henry does not know how he'll handle these extra expenses. On top of a rent increase, he may need to pay for a repair to his broken computer printer, which may not be covered by a manufacturer warranty. And he also needs to help pay for the anniversary party he and his brothers are throwing for their parents in May. email Henry slips into class just in time to get Professor Anderson's Message Insert assignment sheet. As Henry reads it, he begins to smile. This is an assign- To. ment he can definitely handle. Professor Anderson is requiring students Send Subject: to pick one or two types of writ-ing-routine, persuasive, good news, or bad news-and over the next five Dear Tenants: wecks collect samples to analyze. The goal is to evaluate these pieces accord. ing to the guidelines in the textbook and suggest revisions. A lot is going on in Henry's life, and many people are communicating with him. In fact, he could begin the assignment right after class by reading his landlord's puts it aside. At first glance, the letter appears to be announcing a raise in premiums. He doesn't have time to read it carefully. Later that evening, though, he decides to pick it up again to read more carefully. See the letter on page 217. Henry has to read the letter twice to understand what it means. and when he finally understands, he is shocked. This isn't what he expected at all! His family has had City Mutual Insurance since before he was born. How could the company drop him? Question 2: A reader should be able to understand a bad-news message quickly and not feel insulted or abandoned. How would you advise City Mutual to revise its letter? Options Format T..t@Wycoff-Rentals.com Rental Increase When you get your lease in the next few months, you will see a 15 percent raise in rent. I want to explain to you why rent is increasing. I value each of you as tenants and neighbors, and I hope you will understand and choose to stay at 727 Seward Street. As you probably know, both property taxes and the cost of heating fuel have increasedSlide 2: Problems of Henri

Slide 3: Analyze the issues.

Slide 4: Develop Alternatives.

Slides 5: Conclusion and Recommendations

Slide 6: Clear Action Plan

Slide 7: References.