Case scenario: You meet a client Joe Philip on a fortnightly basis. Joe from the last two sessions shows signs of frustration, aggressiveness and anger.

When you asked Joe how is he doing, he suddenly started shouting at you and pushed over a chair and hurled abuses and indecent remarks.

You are required to take steps to make sure that the situation does not escalate as Joe has pushed a staff member once before.

What will you do manage the situation?

How will you follow the duty of care guidelines in the situation described above?