Case study 1: No consultation

The new fatigue management policy and procedure has placed serious restrictions on the management consultants, restricting them from getting their work completed and closing sales, which in turn effects their commissions.

As a collective group, the consultants have complained to the management team that they were not consulted with at any point during the design and implementation of the fatigue management policy and procedure. They are not satisfied with the process or the result and have requested that they be included in a revision of the procedure.

QUESTION 3

Does consultation in this scenario need to be documented?

QUESTION 4

If you were to include documenting the consultation process into the procedure, what and how would the consultation be documented?