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case study: 1. Why is a tacit knowledge-sharing system needed at GE? 2. How should GE Healthcare management incentivize call center employees to contribute to

case study: 1. Why is a tacit knowledge-sharing system needed at GE? 2. How should GE Healthcare management incentivize call center employees to contribute to effective knowledge sharing? 3. Why is a formal knowledge management system important for call center executives? 4. What tools can GE Healthcare use to enhance tacit knowledge-sharing among call center agents

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