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Case Study 2 - Job duties or rosters Scenario You are the assistant manager in a busy Italian restaurant. Some hostility has been occurring among

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Case Study 2 - Job duties or rosters Scenario You are the assistant manager in a busy Italian restaurant. Some hostility has been occurring among your work team as Sarah and James always receive the weekend off, and the rest of the team is required to work both Saturdays and Sundays. The other employees are beginning to resent Sarah and James for always receiving the weekend off work. The team rarely works with Sarah and James due to this rostering, and when they do. there is conflict. The other employees hold some biased opinions about Sarah and James and as a result, the working environment has become tense and there has been a lot of gossip. The conflict has not been resolved, and is therefore increasing in severity. Arguments have occurred between Sarah and other employees. There has been a notable decrease in productivity. Task Develop a conflict resolution plan for dealing with disputes between staff members. Your plan will have two parts. In the first part of the plan, write a brief report (200-300 words) which includes: details of the conflict, including parties involved the stage of conflict that this situation has reached an assessment of the possible causes of workplace conflict the consequences of ignoring the conflict any further . In the second part of the plan (200-300 words), you must: identify the steps and techniques you will use to resolve the conflict between staff members and Sarah and James. identify the communication techniques you can use to effectively manage the conflict within your team identifya possible solution to this conflict and theresources management can provide you with to implement the solution make recommendations for the management, which include: o two ideas you have for team building and social exercises you could organise with the staff in order to ease tensions between departments and build more of an appreciation and respect between staff o suggestions for two changes to workplace practices to prevent re-occurrences of future conflict of a similar nature

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