Case Study 2: Travel Safe International (TSI) Travel Safe International (TSI) is one of the leading companies in the business of providing global distribution systems regarding selling tickets for multiple airlines. Its head office is located in Kuala Lumpur. Passengers can be booked in one of four classes - First, Business, Premium Economy, and Economy. One-way, Round-trip, and Multi-city options are available for flight booking. Multiple types of meal options are available for different flights. Duration of the flight decides about serving refreshment, single meal, or multi meal. Special services, such as child-care are provided for children aged between 2 to 11 years by offering special meals. Fare would be based on different age categories for passengers as mentioned below. Infant (Ages: under 2) Child (Ages: 2-11) . Youth (Ages: 12-17) I . Adult (Ages: 18-64) Senior (Ages: 65 or over) Fare for an infant depends on whether the infant is "in lap" or "in seat". In the case of traveling with an infant in a lap, the airlines will charge between 10-15% of the adult fare whereas traveling with an infant in a seat, the airlines will charge the child fare. Some airlines have a maximum of 4 travelers per booking. Most of the airlines restrict that a child aged up to 17 cannot travel alone but some of the airlines offer unaccompanied minor service for children from 5 to 17 years of age to ensure that child is boarded onto the aircraft. The service is mandatory for all unaccompanied children and is subject to extra cost. Unaccompanied minor service is not required for children ages 17 and younger when they are traveling with a parent or with an adult 18 years of age or older. Every two children who are traveling together will be assessed a single fee in each direction. Wheelchair service is also provided by some airlines. General constraints and rules applicable for flight reservation are being followed including but not limited to baggage limit. Cancellations and ticket changes may be done with some additional charges subject to the validity of the ticket. Regarding ticket changes, if travel has started then the ticket must be reissued and all travel must be completed within one year of the original start date. If travel has not started, then the ticket must be reissued and travel must begin within one year of the new travel start date. If a traveler cancels or changes its itinerary less than four hours before its scheduled flight, it will lose the entire ticket value. On the other hand, for management purposes, staff have to prepare weekly and monthly sales reports on the number of flights tickets sold, profit, etc. The TSI owners have approached you to plan, analyse, design, and develop a prototype for their business that should be able to handle flight reservations, flight cancellations & rescheduling, company reports. They have allocated RM 60,000 for the project and the estimated timeline is four (4) months. *Note: You are not only limited to the above requirements. Any other relevant functions/requirements to ease the process of managing the Travel Safe International (TSI) operations can be added if you think they are viable. Table of Contents The table of contents should have the topic title and reference page number attached to each topic. PART-A-GROUP COMPONENT (70%) 1) Introduction a) Include the introduction of your company (Name, Logo, Vision, and Mission & Motto), b) Overview of the business process of the new proposed management system. 2) Problems and Proposed Solutions a) Identify the problems in Iche existing systems including the cause and the effects. b) Identify the aim and objectives of the proposed system. 3) Project Planning a) Using SDLC as a guide, identify and briefly explain the task and activities engaged in the project. b) Create a Gantt chart showing your project scheduling. c) Include a Workload Matrix', showing the percentage of each member's contributions. 4) Feasibility Study Prepare a Feasibility Report which consists of. a) Operational, Technical, Economical, and Schedule Feasibility. b) Use the PIECES framework to conduct the Operational feasibility of the system. www. 5) System Analysis TH From the findings of your 'Requirement Gathering' (Individual Component), create a list of Requirements (including functional and non-functional requirements) for the new system. 6) Design Diagram Show the processes and data engaged in the system through these diagrams. a) Context Diagram b) Level-0 DFD c) Entity Relationship Diagram (ERD) Interface Design a) Create a throw-away prototype for the proposed system. Include all the main features that you have suggested as solutions for this system. You are not required to upload the site or create any extra external components such as database, animation, advertisements, etc. The prototype will be used for your presentation. b) Discuss the concepts and principles that you have considered/applied to creating the GUI of your system, including input and output interface designs. 10 Case Study 2: Travel Safe International (TSI) Travel Safe International (TSI) is one of the leading companies in the business of providing global distribution systems regarding selling tickets for multiple airlines. Its head office is located in Kuala Lumpur. Passengers can be booked in one of four classes - First, Business, Premium Economy, and Economy. One-way, Round-trip, and Multi-city options are available for flight booking. Multiple types of meal options are available for different flights. Duration of the flight decides about serving refreshment, single meal, or multi meal. Special services, such as child-care are provided for children aged between 2 to 11 years by offering special meals. Fare would be based on different age categories for passengers as mentioned below. Infant (Ages: under 2) Child (Ages: 2-11) . Youth (Ages: 12-17) I . Adult (Ages: 18-64) Senior (Ages: 65 or over) Fare for an infant depends on whether the infant is "in lap" or "in seat". In the case of traveling with an infant in a lap, the airlines will charge between 10-15% of the adult fare whereas traveling with an infant in a seat, the airlines will charge the child fare. Some airlines have a maximum of 4 travelers per booking. Most of the airlines restrict that a child aged up to 17 cannot travel alone but some of the airlines offer unaccompanied minor service for children from 5 to 17 years of age to ensure that child is boarded onto the aircraft. The service is mandatory for all unaccompanied children and is subject to extra cost. Unaccompanied minor service is not required for children ages 17 and younger when they are traveling with a parent or with an adult 18 years of age or older. Every two children who are traveling together will be assessed a single fee in each direction. Wheelchair service is also provided by some airlines. General constraints and rules applicable for flight reservation are being followed including but not limited to baggage limit. Cancellations and ticket changes may be done with some additional charges subject to the validity of the ticket. Regarding ticket changes, if travel has started then the ticket must be reissued and all travel must be completed within one year of the original start date. If travel has not started, then the ticket must be reissued and travel must begin within one year of the new travel start date. If a traveler cancels or changes its itinerary less than four hours before its scheduled flight, it will lose the entire ticket value. On the other hand, for management purposes, staff have to prepare weekly and monthly sales reports on the number of flights tickets sold, profit, etc. The TSI owners have approached you to plan, analyse, design, and develop a prototype for their business that should be able to handle flight reservations, flight cancellations & rescheduling, company reports. They have allocated RM 60,000 for the project and the estimated timeline is four (4) months. *Note: You are not only limited to the above requirements. Any other relevant functions/requirements to ease the process of managing the Travel Safe International (TSI) operations can be added if you think they are viable. Table of Contents The table of contents should have the topic title and reference page number attached to each topic. PART-A-GROUP COMPONENT (70%) 1) Introduction a) Include the introduction of your company (Name, Logo, Vision, and Mission & Motto), b) Overview of the business process of the new proposed management system. 2) Problems and Proposed Solutions a) Identify the problems in Iche existing systems including the cause and the effects. b) Identify the aim and objectives of the proposed system. 3) Project Planning a) Using SDLC as a guide, identify and briefly explain the task and activities engaged in the project. b) Create a Gantt chart showing your project scheduling. c) Include a Workload Matrix', showing the percentage of each member's contributions. 4) Feasibility Study Prepare a Feasibility Report which consists of. a) Operational, Technical, Economical, and Schedule Feasibility. b) Use the PIECES framework to conduct the Operational feasibility of the system. www. 5) System Analysis TH From the findings of your 'Requirement Gathering' (Individual Component), create a list of Requirements (including functional and non-functional requirements) for the new system. 6) Design Diagram Show the processes and data engaged in the system through these diagrams. a) Context Diagram b) Level-0 DFD c) Entity Relationship Diagram (ERD) Interface Design a) Create a throw-away prototype for the proposed system. Include all the main features that you have suggested as solutions for this system. You are not required to upload the site or create any extra external components such as database, animation, advertisements, etc. The prototype will be used for your presentation. b) Discuss the concepts and principles that you have considered/applied to creating the GUI of your system, including input and output interface designs. 10