CASE STUDY $2$: Unity Bank $-$Managing Employee Burnout $(20$marks$)$Background:

Unity Bank is a medium$-$sized financial institution with a history of steady growth. The bank prides itself on providing excellent customer service and a positive workplace environment.

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However, in recent months, Unity Bank has experienced a surge in employee burnout and decreased job satisfaction.

Challenges:

The organizational behavior issues faced by Unity Bank are primarily related to employee burnout:

$1.$Increased Workload:

Due to recent mergers and increased demands in the banking sector, employees are being asked to take on additional responsibilities.

Work hours have been extended, leading to high stress levels.

$2.$Decreased Morale:

Employee morale has plummeted, leading to reduced teamwork and engagement. Complaints about a lack of recognition and appreciation have become commonplace.

$3.$High Turnover Rates:

An increasing number of employees are leaving the bank for less demanding positions at competing organizations.

High turnover rates are impacting the quality of customer service.

$4.$Negative Health Impacts:

Reports of stress$-$related health issues and absenteeism are on the rise. Unity Bank's healthcare costs have increased due to these issues.

Case Study Questions: CLO $1,$CLO $4$

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$1.$Analyze the Organizational Behavior Issues: Apply relevant organizational behavior theories or concepts to explain the issues faced by Unity Bank concerning employee burnout. How do these issues impact the organization's overall performance and culture?

$2.$Recommendations for Managing Employee Burnout: Provide specific recommendations for Unity Bank to address employee burnout, improve morale, and reduce turnover rates. How can the organization balance workload and well$-$being?

$3.$Leadership and Culture: Analyze the role of leadership and organizational culture in the emergence of these issues. How can leadership behaviors and cultural changes help alleviate burnout?

$4.$Measuring Success: Define key performance indicators $($KPIs$)$that Unity Bank can use to measure the success of the implemented strategies. How will the organization know if employee burnout has been effectively managed?

$5.$Change Management and Communication Strategies: Suggest change management and communication strategies to ensure successful implementation of the recommended solutions. How can the organization effectively communicate these changes to employees?

Conclusion: Summarize the key points of your analysis and recommendations. Reflect on the potential impact of addressing the employee burnout issue on Unity Bank's overall performance and employee satisfaction.