Case Study 4: Risks, Governance, Ethics, and Sustainability Smith is a hard-working individual who works in a medium size financial company in UK. His organisation is mainly specialised in providing support facilities such as soft loans to people encountering financial problems. One of the activities of their business is to maintain a large database of information on the customers using their services. Besides financial information, Smith company's data files contain personal details such as names, phone numbers and current addresses of the customers. Smith is currently working on a project and has been assigned the task of analysing data and writing a report that contains number of customers who have completed payment for their loans, customers who are behind on their payments, customers who have defaulted but are yet to be issued a formal notification, the default rate, and the probability of default for customers whose circumstances have changed. The report must be ready in time for a meeting with senior administrators be held in 4 days' time. However, Smith is under a lot of pressure from his other commitments and could not find time in his already busy schedule during office hours. Consequently, Smith decided to copy the data required to prepare a report, from the office data centre into his large portable hard-drive and work on the report over the weekend at home to finish on time. However, his home computer malfunctioned on Saturday morning. In response, to avoid failing to meet the deadline, Smith, decided to use a computer at a local library not far from his residence. He was able to complete the project on time for the meeting. Your Tasks: Discuss the following questions in relation to project risks, governance, ethics, and sustainability. a) What are the ethical issues raised by Smith's conduct? b) What are the risks associated with Smith's behaviour? c) What should be done to prevent Smith's conduct from happening again in the future? You might wish to develop a risk register containing at least 5 risks. d) Reflect and document your opinion about sustainability in the financial sector