Case Study: A Civil Service In the civil service , employees are promoted on a civil -service , merit -based plan . At the NationalYouth Employment Service, a number of employment counselors were hired during a special recruiting effort eight years ago in 2000 . They formed a cohort , going through training together and getting graduate hours in vocational counseling together About a year ago , JanetEast , the first member of the cohort to get promoted , tested into a supervisory position at one of the Job Service Centers . Two of the eleven employees who report to her are members of the 2000 cohort . BarbaraRicardo and George Malloy deeply respect her abilities and have a strong affection for her. In fact , BarbaraRicardo has spent time at Janet's home watching their children play together and helping with the remodel of Janet's house George, Janet, and Barbara get together for lunch regularly. Recently, they have been considering attending evening classes together to get a master's degree in Human Resource Management Yesterday, Janet received a memo from her management that it is time to complete the annual appraisal forms for her staff 1. Provide a detailed discussion of the intentional and unintentional rating distortion factors that may come into play in this situation 2. Evaluate the kinds of training programs that could minimize the factors you have described . What do you recommend and why ? Case Study : CRB , Inc. The following performance appraisal form was adopted by CRB , Inc ., a small car restoration business . It was filled out by Al Brown , the owner of CRB , Inc ., because he has been told he should give all of his employees an appraisal of their performance . This particular form was given to the foreman , RobertJared , to complete the employee comments ; Al then filled in the supervisor comments sections As you review the two -page form , please respond to the following questions 1. Provide a detailed evaluation of the form . What components are necessary ? What is missing and what should be added ? Is anything optional ? Provide a brief explanation of your responses 2. Assess the advantages and disadvantages of having the supervisor and the subordinate complete this form 3. Based on the information provided , what is an appropriate overall success rating for this employee ? Why