Question
Case study A The Jackson hotel has a bistro, two bars (public and sports), a drive-through and walk-in bottle shop and TAB situated beside the
Case study A
The Jackson hotel has a bistro, two bars (public and sports), a drive-through and walk-in bottle shop and TAB situated beside the sports bar.
You are the manager of JJ's Bistro. It seats 210 people and is open for lunch and dinner, seven days a week. The hotel promotes a family environment and has a playroom for younger children and an activity centre for pre-teens containing electronic and other games. These glasses walled areas are within view of customers seated in the rear section of the bistro.
The hotel's management team develop an operational budget for the business based on
previous budgets, anticipated business and any special projects, such as renovations or new products. Each operational area within the hotel is given a departmental budget based on organisational goals and their anticipated revenue and expenses.
Budgets are developed on a quarterly basis. Each department has quarterly and monthly budget targets. Monthly budgets can be adjusted during a quarterly cycle if circumstances within the department change.
The following events have taken place during the April budget period.
?Prices for meat, fruit and vegetables have increased as a result of recent drought in some regions and floods or storms in others.
?Prices for many wines have fallen due to a surplus in the market.
?Beer prices have risen slightly, again due to the drought leading to shortages of ingredients and an increase in government taxes.
?A major wine supplier has been running an in-house promotional campaign, with staff product knowledge training provided to help increase sales.
?The bistro menu changes to the new winter menu on May 1st. Its introduction is being promoted in April throughout the hotel.
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