Case Study: An As-IS process is given below for a transport service.

Scenario: The passenger calls the transport service to request a ride from destination A to destination B on a certain date and time. The transport offices customer service representative checks whether there are any cars and drivers available in the said schedule for the requested destination. If not, then the passenger is informed that the requested service cannot be provided in the given conditions. And if a car and a driver is found, the passenger is informed of the cost and the driver and car details and requested to confirm. If the passenger has any issues, the passenger can cancel the request at this point. If not, the passenger confirms and makes a payment of 50% to the transport office. The driver is then notified and the ride details are shared with the driver. On the date of travel, the driver arrives at the passenger's requested pick-up point, and drives the passenger from there to the destination. Upon reaching the destination, the passenger makes the rest of the 50% payment to the driver. The passenger and the driver can both give feedback on the ride experience to the transport service.

Note: The current system is totally manual and all the stakeholders are performing their activities manually without any use of a digital information system. Now, the transport service owner wants to have an application using which, their staff can manage the search, booking, confirmation, payment, ride-tracking, rating and review of the rides. The passengers and the drivers should be able to use this application for conducting their respective processes as well. In order to identify the actual problem with the current system and also to understand the high level requirements to set the scope of work, they have applied fact finding techniques and gathered the requirements for further analysis. The above scenario is a form of Scope of work that they have identified to send to multiple vendors for RFP (Request for Proposal). Several vendors respond to the RFP and among them, 3 vendors will be selected who will go ahead and do the feasibility analysis as well. According to the financial manager of the transport service company, the discount rate is 11%. The top 4 responses are listed below:

1. Company ABC:

Solution: Web and iOS based portal for Transport Services

Technology: PHP, Laravel, Objective-C as Client Server Architecture

Development cost: (your ID * 0.9) BDT, projected maintenance cost: 2% of development cost, percentage increase in maintenance cost at the end of each year: 1.25%

Quantified projected benefits at the end of each year: 23% of development cost, percentage increase at the end of each year: 4.5%

Development duration: 6 months

2. Company EFG :

Solution: Desktop based tool

Technology: Java Platform as Client Server Architecture, Java Swing

Development cost: (your ID) BDT, maintenance cost: 3.15% of development cost, percentage increase in maintenance cost at the end of each year: 2.5%

Quantified projected benefits at the end of each year: 20.8% of development cost, percentage increase at the end of each year: 3.8%

Development duration: 5 months

3. Company MNO :

Solution: Web portal with Android Mobile App

Technology: Kotlin multi-platform, Ktor and Python with Node js in Micro service platform

Development cost: (your ID * 1.2) BDT, maintenance cost: 3.7% of development cost, percentage increase in maintenance cost at the end of each year: 1.75%

Quantified projected benefits at the end of each year: 33% of development cost, percentage increase at the end of each year: 6%

Development duration: 7 months

4. Company XYZ :

Solution: Cross platform app with Web portal

Technology: Xamarin, C# as distributed Architecture

Development cost: (your ID * 1.5) BDT, maintenance cost: 4.1% of development cost, percentage increase in maintenance cost at the end of each year: 1.8%

Quantified projected benefits at the end of each year: 40% of development cost, percentage increase at the end of each year: 7%

Development duration: 8 months

B. Feasibility Analysis:

From the RFP responses, select any three candidates, prepare the feasibility matrix and show the detailed calculations for at least 6 years and the reasoning behind each of the scores, and identify the best candidate to give the work. [50]